By Booking Munstone House You agree to the following conditions.

You must not exceed the maximum specified occupancy for the room type which you have booked. You will need to speak directly to the hotel to confirm availability of cots and room size.

Bookings of three rooms or more are required to be prepaid and are non refundable.

When you require a pull out bed for a second or third adult occupant, a supplement may apply. The supplement will be included in the rate quoted for the room.

We do not permit people under the age of 18 to stay in our hotels alone. You must not leave under 18s unattended in any rooms or public areas at any times.

We will try to assist with any special requests but all room bookings are subject to availability.

When making a booking you agree to not use the hotel or its facilities to conduct any commercial activity or activity that seeks to gain profit without prior written consent. We may terminate your booking and retain any money paid to us for such booking if we believe that you are in breach of this provision.

Smoking is not permitted in the hotel other than in designated smoking areas outside the hotel. You must not smoke, either in the hotel rooms or public areas, or interfere with our fire detection system or with any emergency equipment. If you do so we may terminate your booking and reserve our rights to take any further action. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, charge the payment card details provided at the time of booking or instruct a third party to contact you after your stay to recover our reasonable costs. The reasonable costs we incur if you smoke in our hotel are likely to include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses. If you request it we will send a breakdown of these costs to the address used for the booking.

You must not bring any potentially hazardous or otherwise dangerous items on to our premises.

You must not damage or interfere with any items belonging to us. If you do so we may terminate your booking. You must bring any damage to our hotel or property to our immediate attention. We may either (at our sole discretion) request the immediate re-payment of our reasonable costs during your stay, charge the payment card details provided at the time of booking or instruct a third party to contact you after your stay to recover the reasonable costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. If you request it we will send a breakdown of these costs to the address used for the booking.

Cooking equipment including but not limited to microwave ovens, fridges, deep fat fryers and toasters must not be operated by you in the hotel.

You must not cause any disturbance to any other guests or our staff including but not limited to noise disturbance.

All room keys must be returned to us on check-out. If you don’t do this we may charge you for a replacement key or lock as required. In the event that a key is not returned after check-out we request you to contact the hotel to make arrangement for keys to be returned.

If you do not comply with any of paragraphs listed when staying at our hotel we may terminate your booking and require you to leave the hotel immediately and may retain any money paid to us for such booking. If we consider your non-compliance to be sufficiently serious we may not accept any future reservations from you and/or not allow you entry to or accommodation in our hotel

Your responsibility: If you or any member of your booking causes damage or loss of any kind to us or any other guests, including but not limited to as described in (Smoking) above, you will be responsible for that damage or loss and you as the person who made the booking will be required to pay the costs, including but not limited to those described in this section.

If we are entitled to recover costs or other sums of money from you under this section we may (at our sole discretion) charge the payment card details provided at the time of booking.

We do not allow pets other than assistance dogs